Claims Manager

Berkley•Jacksonville, FL

3d•Onsite

About The Position

Carolina Casualty, a member of W. R. Berkley Corporation, is seeking a Commercial Bodily Injury Claims Manager. This role offers the opportunity to shape the future strategy of the claims department as part of the claims leadership team. We pride ourselves on maintaining low claim adjuster pending claim counts and fostering a culture of inclusion, collaboration, innovation, and teamwork. If you are looking for an organization where your contributions are recognized and valued, and where you can make a difference, this is the place for you. The company is an equal opportunity employer.

Requirements

8+ years commercial auto/bodily injury claim experience
1+ years management experience
Knowledge of evaluating injury exposures
Ability to function in a fast-paced work environment and tolerate stress
Demonstrated success exercising independent decision making, problem solving and effective negotiation skills
Excellent oral and written communication skills

Responsibilities

Shape the future strategy of the department as part of the claims leadership team
Monitor workload assignments for commercial bodily injury claims personnel
Recommend staffing plans and participate in the hiring of new commercial bodily injury claims personnel based on business needs
Work with the claims adjusters to solve problems and get the best outcomes of the claim
Collaborate with other departments, including actuary and underwriting, individual claims, Best Practices and trends
Develop the team’s expertise in claim handling procedures in accordance with Best Practices
Manage the department’s inventory of claims, including ensuring the team conducts thorough investigations to determine coverage and liability
Ensure proper reserves are set for exposures to the Company
Ensure appropriate evaluation, negotiation, and settlement of claims within authority levels
Ensure identification and pursuit of recovery opportunities (salvage, subrogation, etc.)
Ensure appropriate and thorough litigation process
Develop the team in negotiation and settlement skills
Develop training programs and procedures, and conduct department-specific training
Review and streamline claims processes, including automating tasks as needed
Work with direct reports on career development and aspirations
Conduct performance reviews and give constructive and positive feedback to direct reports
Speak with customers when added expertise is needed or issues arise that need extra assistance