Claims Manager (West Coast)

Ledgebrook

8d • Remote

About The Position

Ledgebrook is seeking an experienced Claim Manager to oversee its portfolio of General Liability and Unsupported Excess Liability claims. This role is key in ensuring that Third-Party Administrators (TPAs) deliver timely, thorough, and cost-effective claim resolutions, while maintaining Ledgebrook’s commitment to excellence and integrity. The Claim Manager will collaborate with leadership, underwriting, actuarial, and technology teams to refine the company's claim management platform and reporting capabilities. This position offers an opportunity to help define best practices across multiple casualty market segments, including construction, hospitality, manufacturing, real estate, retail, and habitational risks. The ideal candidate will have a strong technical foundation in E&S casualty claims, a data-driven approach, and the ability to manage relationships with both internal and external partners to achieve outstanding claim outcomes.

Requirements

• 10+ years handling Commercial General Liability (CGL) Bodily Injury, Property Damage, and Personal & Advertising Injury claims.
• 5+ years managing litigated CGL claims, developing and executing defense strategies.
• 3+ years handling non-admitted market Excess & Surplus Lines claims.
• 2+ years overseeing claims handled by Third-Party Administrators (TPAs).
• 2+ years supervising claim professionals - coaching, mentoring, and driving performance.
• Proven ability to analyze coverage and prepare reservation of rights or coverage decision letters.
• Strong litigation management skills - selecting, directing, and evaluating defense counsel.
• Experience participating in quality assurance claim file reviews and process improvements.
• Analytical mindset: You dissect complex claims, evaluate exposure, and create actionable strategies.
• Coverage expertise: You interpret and apply policy language with precision and clarity.
• Collaborative communicator: You build alignment across underwriting, legal, product, and operations teams.
• Technology & innovation: You’re proficient with modern claims systems, data, and analytics tools - and eager to implement workflow improvements that drive speed, accuracy, and customer satisfaction.
• Customer focus: You combine empathy and responsiveness with professionalism.
• Entrepreneurial drive: You take ownership, challenge the status quo, and help build scalable, forward-thinking solutions.
• Decisive leadership: You make informed, timely decisions with confidence and accountability.
• Authorized to work in the United States without the need for current or future employer-sponsored work authorization.

Nice To Haves

• Exposure to Allied Healthcare and/or Professional Liability claims.

Responsibilities

• Oversee the portfolio of General Liability and Unsupported Excess Liability claims.
• Ensure Third-Party Administrators (TPAs) deliver timely, thorough, and cost-effective claim resolutions.
• Maintain Ledgebrook’s commitment to excellence and integrity in claim handling.
• Collaborate with leadership, underwriting, actuarial, and technology teams to refine the claim management platform and reporting capabilities.
• Define best practices across multiple casualty market segments.
• Manage relationships with internal and external partners to achieve outstanding claim outcomes.
• Analyze coverage and prepare reservation of rights or coverage decision letters.
• Manage litigation, including selecting, directing, and evaluating defense counsel.
• Participate in quality assurance claim file reviews and process improvements.
• Dissect complex claims, evaluate exposure, and create actionable strategies.
• Interpret and apply policy language with precision and clarity.
• Build alignment across underwriting, legal, product, and operations teams.
• Implement workflow improvements that drive speed, accuracy, and customer satisfaction.
• Coach and mentor claim professionals, driving performance.
• Make informed, timely decisions with confidence and accountability.

Benefits

• Full remote flexibility and asynchronous work culture
• Unlimited PTO and fully paid sick leave
• Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options
• 401(k)
• Company-paid life insurance
• Disability coverage
• A high degree of ownership, autonomy, and the opportunity to help build and shape a growing company
• The chance to make a meaningful impact while working alongside an ambitious, high-performing team
• Exposure to the challenges and opportunities of a fast-growing startup environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed