Regional Manager - West Coast

Cherry Hill Programs•,

1d•Onsite

About The Position

Since 2001, the core of Photogenic has been creating unique souvenir photography solutions. As the Souvenir Division of Cherry Hill Programs, the Photogenic team brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, our company contributes millions of holiday and souvenir experiences for children and families, year after year. As Regional Manager (RM), you will create the magic by overseeing multiple locations across our West Coast region for our Souvenir division; managing their operations, business strategies, and overall performance. This role includes responsibility for venue relations, employee relations, staffing and scheduling, as well as learning and development. If you're ready to lead dynamic teams with a collaborative, hands on approach to drive results and make an impact, then this is the role for you!

Requirements

At least 18 years of age
Minimum of 3-5 years of management experience in retail, tourism or related field
Prior proven success managing multiple locations in the retail/service industry
Proficiency in Microsoft Office, Excel, PowerPoint with daily access to the internet (laptop provided)
Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time

Nice To Haves

Positive attitude and strong work ethic
Team player who can work independently and understands the importance of leadership
Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
Ability to travel including overnights, if required
Available to work a minimum of 40 hours a week or as needed
Comfortable working in an outdoor environment in natural weather conditions

Responsibilities

Lead and motivate a team of District Managers and Operations Managers to reach sales targets, deliver exceptional customer service and create a positive, collaborative environment for our teams
Develop district strategies and implementation plans to support regional and company initiatives to drive business results and achieve operation excellence
Determine district-wide staffing requirements and ensure hiring/onboarding standards are being met
Recruit and train qualified District Managers and Operations Managers for each location; assisting each with hiring, onboarding, training, and employee relations as needed
Conduct site visits regularly, analyze sales activity and reports, and submit weekly audits to identify trends, opportunities and implement plans to drive a successful operation
Establish and maintain positive and successful venue relations with staff at all locations
Partner with venue management to support a seamless, efficient operation with a focus on guest service and profitability
Oversee budgeted staff hours, scheduling, timecards and deliver accurate weekly reporting
Participate in weekly team conference calls and provide operational and revenue updates
Respond to all business calls or emails within a timely manner
Ensure adherence to all company policies and procedures, as well as state/federal laws and regulations
All other duties as assigned