Claims Manager

Vega•Atlanta, GA

14d•Hybrid

About The Position

Vega is seeking a Claims Manager to help build out its internal claims program. This role is crucial in driving Vega's claims organization by auditing and ensuring claim success through a third-party claims administrator. The Claims Manager will collaborate with Underwriting, Product, Compliance, and Claims teams to develop Vega's Claims platform and will be responsible for hiring and managing a team of Claims Adjusters. The position has a strong focus on commercial trucking casualty claims. Vega is a distributed team with offices in New York, NY, and Atlanta, GA, and this role is a hybrid position requiring attendance at the Atlanta office.

Requirements

Minimum 10 years of hands-on insurance claims handling experience.
Minimum 5 years of specific experience handling complex Commercial Bodily Injury claims.
Minimum 2 years of proven experience in a leadership or managerial role, directly supervising claims professionals.
Experience managing a team of adjusters handling Auto Bodily Injury and Property Damage claims.
Experience collaborating with a Third Party Administrator partner.
Experience assisting in the development and implementation of investigation strategies for coverage, liability, and causation.
Experience ensuring high levels of customer experience and technical claim file quality.
Experience reviewing coverage and liability declination decisions and drafts.
Experience delivering exceptional service to policyholders, agents, brokers, fronting carriers, and reinsurance partners.
Experience participating in and facilitating claim reviews.
Experience collaborating with underwriting, safety, compliance, and other internal stakeholders on claims, exposures, form improvements, and other risk-impacting factors.

Responsibilities

Manage a team of adjusters handling Bodily Injury and Property Damage claims nationwide, while collaborating with the Third Party Administrator partner.
Assist in the development and implementation of investigation strategies for coverage, liability, and causation, critical to claim resolution outcomes.
Ensure the highest level of customer experience and technical claim file quality.
Review coverage and liability declination decisions and drafts.
Deliver exceptional service to internal and external customers, including policyholders, agents, brokers, fronting carriers, and reinsurance partners.
Participate in and sometimes facilitate claim reviews.
Collaborate with underwriting, safety, compliance, and other internal stakeholders on claims, exposures, form improvements, and other risk-impacting factors.
Perform other duties as required by the Head of Claims.