Claims Manager (Workers Compensation)
About The Position
In this leadership role, you'll guide a team of Workers' Compensation Claims Representatives and technical staff, helping them deliver exceptional service while driving strong claim outcomes. You'll provide direction on claim strategy, support professional development, and create an environment where people can do their best work. This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.
Requirements
- Several years of workers' compensation claim handling experience.
- Proven leadership success.
- Ability to balance customer service, claim quality, and business results.
- Strong communication skills.
- Sound judgment.
- Collaborative leadership style.
- Bachelor's degree in a related field.
- Any required claims licensing.
Nice To Haves
- Professional designations such as AIC, AINS, CPCU, or other continuing education.
Responsibilities
- Guide a team of Workers' Compensation Claims Representatives and technical staff, helping them deliver exceptional service while driving strong claim outcomes.
- Provide direction on claim strategy.
- Support professional development.
- Create an environment where people can do their best work.
- Oversee a team handling workers' compensation claims from investigation through resolution.
- Serve as a trusted resource on complex claim matters.
- Provide coaching and support to help team members grow in their careers.
- Influence both day-to-day claim operations and larger department initiatives.
- Use data, trends, and performance insights to identify opportunities for improvement and celebrate team successes.
- Develop people, mentor adjusters, guide performance conversations, build team capability, and help employees reach their next career milestone.
- Foster a high-performing and engaged team.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off (Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates)
- Bonus eligible based on performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
