Claims Manager (Workers Compensation)
About The Position
In this leadership role, you'll guide a team of Workers' Compensation Claims Representatives and technical staff, helping them deliver exceptional service while driving strong claim outcomes. You'll provide direction on claim strategy, support professional development, and create an environment where people can do their best work. The ideal candidate brings several years of workers' compensation claim handling experience, proven leadership success, and the ability to balance customer service, claim quality, and business results. Strong communication skills, sound judgment, and a collaborative leadership style are essential. Beyond claims expertise, we're seeking a leader who enjoys developing people. Whether it's mentoring adjusters, guiding performance conversations, building team capability, or helping employees reach their next career milestone, you'll play a key role in fostering a high-performing and engaged team.
Requirements
- Several years of workers' compensation claim handling experience.
- Proven leadership success.
- Ability to balance customer service, claim quality, and business results.
- Strong communication skills.
- Sound judgment.
- Collaborative leadership style.
- Required claims licensing.
Nice To Haves
- Professional designations such as AIC, AINS, CPCU, or other continuing education.
- Bachelor's degree in a related field.
Responsibilities
- Guide a team of Workers' Compensation Claims Representatives and technical staff.
- Deliver exceptional service and drive strong claim outcomes.
- Provide direction on claim strategy.
- Support professional development of team members.
- Create an environment where people can do their best work.
- Oversee a team handling workers' compensation claims from investigation through resolution.
- Serve as a trusted resource on complex claim matters.
- Provide coaching and support to help team members grow in their careers.
- Influence day-to-day claim operations and larger department initiatives.
- Use data, trends, and performance insights to identify opportunities for improvement.
- Celebrate team successes.
- Mentor adjusters.
- Guide performance conversations.
- Build team capability.
- Help employees reach their next career milestone.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off (17 days standard first year, pro-rated based on month of hire, enhanced PTO may be available for experienced candidates)
- Bonus eligible based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
