Claims Manager I

Aon Corporation • New York, NY

7d • Hybrid

About The Position

Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance and protection programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized programs, Aon Affinity empowers clients to optimize program performance. Our services include program consultation, brokerage and administration as well as data-based marketing, analytics and merchandising expertise.

Requirements

• Possess active State insurance adjuster’s license
• Excellent communication and customer service skills

Nice To Haves

• 3+ years of claims adjudication experience
• Travel Insurance experience a plus
• Strong organizational, problem solving, and analytical skills
• Change champion; Process Improvement experience

Responsibilities

• Manage the daily operations of the claims department, ensuring claims are processed timely and accurately while achieving weekly/monthly KPIs.
• Lead and develop a team of claims adjusters, providing guidance, performance evaluations, coaching.
• Assist and investigate complex or high-value claims where necessary.
• Monitor and analyze claims data to identify trends, improve processes, and mitigate risks.
• Ensure compliance with state and federal regulations, as well as company policies.
• Handle escalated claims issues and customer complaints with a focus on delivering high quality service.
• Review and/or prepare reports on claims performance and team metrics.
• Drive continuous improvement initiatives to enhance claims management processes and outcomes.
• Provide mentoring for career growth, succession planning.

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree