Claims Loss Reporting Specialist-7

AAA • Coppell, TX

4d

About The Position

The Claims Loss Reporting Specialist is a para-professional position within the Claims Call Center Operation and serves as a first point of contact for claimants, primarily through inbound calls. The role receives and documents first notice of loss, handles overflow calls, and answers low-complexity claims questions while providing exceptional customer service and an accurate, satisfying member experience. When callers need help beyond the position's training, the specialist identifies the appropriate contact and redirects them.

Requirements

• Associate degree.
• 1–3 years of call center customer service experience.
• Demonstrated proficiency in customer service.
• Successful completion of foundation training.
• English language fluency.
• Professional written and oral communication skills.
• Proficiency with Microsoft Office software, including Outlook and Word.
• Strong typing skills, including high words-per-minute speed and accuracy.

Responsibilities

• Answer incoming calls for the Claims business unit and make routine telephone calls.
• Receive and accurately document first notice of loss calls.
• Communicate and interact with insureds, claimants, and other individuals.
• Build trust and rapport at the beginning of the claims process.
• Provide members with service quality and claims accuracy.
• Set expectations, demonstrate empathy, and reassure members.
• Explain and evaluate benefits, coverages, and the claims process involving glass claims.
• Handle overflow calls and answer low-complexity claims-related questions.
• Communicate guidelines, service options, and solutions to meet member expectations.
• Demonstrate appropriate knowledge and use of Claims systems.
• Answer general membership information requests or refer members to appropriate parties.
• Determine the appropriate point of contact and redirect callers when their requests exceed the position's training.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match.
• Pension.
• Tuition assistance.
• Floating holidays.
• Paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree