Claims Loss Reporting Specialist

null, ACSC Management Services Inc • Coppell, TX

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About The Position

The Claims Loss Reporting Specialist is a para-professional position within the Claims Call Center Operation and is often the first point of contact for claimants, primarily through inbound calls. The specialist receives and accurately documents first notices of loss, handles overflow calls, and responds to low-complexity claims questions while delivering exceptional customer service and a satisfying member experience. When requests are beyond the specialist’s training, the appropriate contact is identified and the caller is redirected.

The role communicates with insureds, claimants, and members; establishes trust and rapport at the start of the claims process; sets expectations; and provides empathy and reassurance. It also explains benefits, coverages, and the claims process for glass claims, provides general membership information or referrals, and uses Claims systems to support accurate service. Occasional travel to off-site business meetings or conferences is required.

Requirements

• Associate degree.
• Demonstrated proficiency in customer service.
• Successful completion of foundation training.
• English fluency.
• Professional written and oral communication skills.
• Proficiency with Microsoft Office software, including Outlook and Word.
• Strong typing skills, including high words-per-minute speed and accuracy.

Nice To Haves

• One to three years of call center customer service experience preferred.

Responsibilities

• Answer incoming calls for the Claims business unit and make routine telephone calls.
• Receive and accurately document first notice of loss calls.
• Communicate with insureds, claimants, and other individuals, building trust and rapport at the beginning of the claims process.
• Provide high-quality member service and claims accuracy by setting expectations, demonstrating empathy, and offering reassurance.
• Explain and evaluate benefits, coverages, and the claims process involving glass claims.
• Handle overflow calls and answer low-complexity claims-related questions.
• Communicate guidelines, service options, and solutions to meet member expectations.
• Use Claims systems appropriately.
• Respond to general membership information requests or refer members to the appropriate parties.
• Redirect callers to the appropriate point of contact when their requests exceed the specialist’s training.
• Travel occasionally to off-site business meetings or conferences.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match.
• Pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree