Claims Litigation Manager Senior - Auto

USAA•San Antonio, TX

1d•Hybrid

About The Position

USAA is seeking a dedicated Claims Litigation Manager Senior. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. In this individual contributor role, you will manage complex litigation arising out of the auto contracts in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Focus will be in the East Coast. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy.

Requirements

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).
6 years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation.
2 years customer contact experience.
Claims adjusters license in assigned state or ability to obtain license within 3 months.
Advanced knowledge of strong negotiation techniques and customer service skills.
Excellent communication skills.
Advanced knowledge of P&C policies and state laws.
Advanced knowledge of regulatory compliance related to claims and claims litigation.
Experience handling large losses auto, property or commercial.
Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

Nice To Haves

7+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.
3+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.
Experience managing complex litigation, to include BI cases involving serious bodily injury, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions and aggravated liability.
Familiarity with injury claims litigation processes.
Working litigation claims in the East Coast region.
Experience handling injury claims in at least one of the following: NY, MI, NJ, PA, CT or MO.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Manages complex litigation, to include BI or Property cases involving serious bodily injury or property damage, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions and aggravated liability; PIP/MP cases containing severe or catastrophic injuries, serious questions of law, extra contractual exposure or other regulatory penalties to the association; Subrogation litigation involving analysis of legal recovery theories, affirmative defenses, and applicable laws and doctrines.
Works independently with minimal supervision; acts as a resource for colleagues with less experience.
Applies advanced knowledge of claims litigation processes.
Proactively manages litigation and acts as liaison with members, internal and external counsel.
Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
Represents USAA at mediations, case conferences, and/or trials.
Reviews, audits, and approves legal fees and expenses.
Partners and/or directs law firm vendors to facilitate timely lawsuit resolution.
Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
Synthesizes analyses, identifies root cause(s), and provides recommendations that influence litigation and business solutions.
Provides insight and guides management and counsel on issues.
Assists team members in reviewing, formulating, and documenting litigation plan and serves as a resource to team members on escalated issues of an unusual nature.
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
May serve as assistant to the Director of Litigation Operations and assigned to work on special projects and develop/conduct training.
Will be prepared to assume responsibilities of the DLO, as needed, and demonstrate team leadership characteristics.
Ensures members receive high levels of service from themselves and law firm vendors.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.