Claims Litigation Manager - Auto

USAA•San Antonio, TX

1d•Hybrid

About The Position

This individual contributor role is responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy. Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues. Applies intermediate knowledge of claims litigation processes. Proactively manages litigation and acts as liaison with members, internal and external counsel. Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions. Represents USAA at mediations, case conferences, and/or trials. Reviews, audits, and approves legal fees and expenses. Partners and/or directs law firm vendors to facilitate timely lawsuit resolution. Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements. Recognizes and solves routine and intermediate issues arising out of legal case management. Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes. Interacts with membership, attorneys and management to advise on moderately complex litigation. Ensures members receive high levels of service from themselves and law firm vendors. May act as an informal resource for team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years work experience handling liability and first party claims or progressive experience in litigation.
2 years customer contact experience.
Claims adjusters license in assigned state or ability to obtain license within 3 months.
Demonstrated negotiation and customer service skills.
Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.
Knowledge of P&C policies state laws.
Knowledge of regulatory compliance related to claims and claims litigation.
Experience handling large losses auto, property or commercial.
Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

Nice To Haves

5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.
2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.
Familiarity with injury claims litigation processes.
Experience working injury claims in California, Washington, Nevada and Arizona.
Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.).

Responsibilities

Creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution.
Delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy.
Managing moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.
Applying intermediate knowledge of claims litigation processes.
Proactively managing litigation and acting as liaison with members, internal and external counsel.
Clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
Representing USAA at mediations, case conferences, and/or trials.
Reviewing, auditing, and approving legal fees and expenses.
Partnering and/or directing law firm vendors to facilitate timely lawsuit resolution.
Holding law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
Recognizing and solving routine and intermediate issues arising out of legal case management.
Following practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifying opportunities to improve processes.
Interacting with membership, attorneys and management to advise on moderately complex litigation.
Ensuring members receive high levels of service from themselves and law firm vendors.
Acting as an informal resource for team members.
Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.