Claims Litigation Manager Senior - Auto

USAA•San Antonio, TX

1d•$103,450 - $197,730•Hybrid

About The Position

This individual contributor role is responsible for managing complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy. Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies, standards, and procedures for business activities. Manages complex litigation, to include BI or Property cases involving serious bodily injury or property damage, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions and aggravated liability; PIP/MP cases containing severe or catastrophic injuries, serious questions of law, extra contractual exposure or other regulatory penalties to the association; Subrogation litigation involving analysis of legal recovery theories, affirmative defenses, and applicable laws and doctrines. Works independently with minimal supervision; acts as a resource for colleagues with less experience. Applies advanced knowledge of claims litigation processes. Proactively manages litigation and acts as liaison with members, internal and external counsel. Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions. Represents USAA at mediations, case conferences, and/or trials. Reviews, audits, and approves legal fees and expenses. Partners and/or directs law firm vendors to facilitate timely lawsuit resolution. Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements. Synthesizes analyses, identifies root cause(s), and provides recommendations that influence litigation and business solutions. Provides insight and guides management and counsel on issues. Assists team members in reviewing, formulating, and documenting litigation plan and serves as a resource to team members on escalated issues of an unusual nature. Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. May serve as assistant to the Director of Litigation Operations and assigned to work on special projects and develop/conduct training. Will be prepared to assume responsibilities of the DLO, as needed, and demonstrate team leadership characteristics. Ensures members receive high levels of service from themselves and law firm vendors. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).
6 years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation.
2 years customer contact experience.
Claims adjusters license in assigned state or ability to obtain license within 3 months.
Advanced knowledge of strong negotiation techniques.
Advanced customer service skills.
Excellent communication skills.
Advanced knowledge of P&C policies and state laws.
Advanced knowledge of regulatory compliance related to claims and claims litigation.
Experience handling large losses auto, property or commercial.
Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

Nice To Haves

5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.
2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.
Familiarity with injury claims litigation processes.
Experience working injury claims in California, Washington, Nevada and Arizona.
Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.).

Responsibilities

Managing complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution.
Delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy.
Identifying and managing existing and emerging risks that stem from business activities and the job role.
Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled.
Following written risk and compliance policies, standards, and procedures for business activities.
Managing complex litigation, to include BI or Property cases involving serious bodily injury or property damage, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions and aggravated liability; PIP/MP cases containing severe or catastrophic injuries, serious questions of law, extra contractual exposure or other regulatory penalties to the association; Subrogation litigation involving analysis of legal recovery theories, affirmative defenses, and applicable laws and doctrines.
Working independently with minimal supervision; acting as a resource for colleagues with less experience.
Applying advanced knowledge of claims litigation processes.
Proactively managing litigation and acting as liaison with members, internal and external counsel.
Clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
Representing USAA at mediations, case conferences, and/or trials.
Reviewing, auditing, and approving legal fees and expenses.
Partnering and/or directing law firm vendors to facilitate timely lawsuit resolution.
Holding law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
Synthesizing analyses, identifying root cause(s), and providing recommendations that influence litigation and business solutions.
Providing insight and guiding management and counsel on issues.
Assisting team members in reviewing, formulating, and documenting litigation plan and serving as a resource to team members on escalated issues of an unusual nature.
Impacting a range of customer, operational, project or service activities within own team and other related teams; working within broad guidelines and policies.
Serving as assistant to the Director of Litigation Operations and assigned to work on special projects and develop/conduct training.
Assuming responsibilities of the DLO, as needed, and demonstrating team leadership characteristics.
Ensuring members receive high levels of service from themselves and law firm vendors.
Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.