Claims Investigator - Claims Team - City Attorney's Office (9155)

City and County of San Francisco•San Francisco, CA

8d•Hybrid

About The Position

The San Francisco City Attorney’s Office is seeking a qualified and motivated individual to join its Claims Team as a Claims Investigator. The Claims Team is a dynamic and collaborative group of attorneys, adjusters, investigators, and clerks that investigates and attempts to resolve over 3,000 claims a year. The team investigates incidents (such as vehicle accidents and flooding) that may result in claims being filed against the City. The team pursues affirmative collections actions against those who have damaged City property. The team represents the City in small claims court to defend against claims and pursue collections. The Claims Investigator position is a Permanent Exempt (PEX) position, meaning individuals are appointed at the pleasure of their appointing officer and are considered "at-will."

Requirements

Completion of high school.
At least four years of progressively responsible experience involving investigation and processing of personal injury and property damage claims.
Possession of a valid state motor vehicle operator's license.

Nice To Haves

A commitment to valuing diversity and contributing to an inclusive working and learning environment.
The ability to exercise good judgment, multi-task, and meet deadlines.
Integrity and honesty.
A good knowledge of or aptitude for learning and understanding City and State laws applicable to personal injury and property damage claims, relevant legal terminology, and court procedures.
A good knowledge of or aptitude for learning and understanding the operations of utilities, vehicles, and equipment used and maintained by City departments.
The ability to gather evidence in the field and through online databases.
The ability to prepare for and conduct investigative interviews.
Strong analytical and writing skills and the ability to prepare investigative reports.
Strong oral communication skills.
Claims adjusting and/or insurance investigation experience, especially regarding public agencies.
Risk Management experience.
Possession of a private investigator’s license.

Responsibilities

Investigates personal injury and property damage claims involving City vehicles, equipment, and utility installations.
Negotiates and settles claims against the City within prescribed limits.
Investigates all circumstances surrounding personal injury and property damage claims.
Prepares and compiles detailed reports of all investigations, including interviews with claimants, doctors, nurses, police officials, attorneys, insurance adjusters, and others.
Interviews witnesses at the scene of accidents and secures signed statements.
Consults with contractors, officials, technical, and specialized personnel as necessary.
Makes court appearances and gives testimony relating to claims.
Confers with City legal representatives in connection with discovery responses and trial preparation for claims involving court litigation.
Arranges for the presentation of physical documentary evidence for use at trials.
Makes arrangements for the court appearance of expert testimony at trials.
Defends the City in Small Claims court.
Makes regular contact with City employees and the general public concerning investigations.
Collaborates with the Municipal Transportation Agency, Public Utilities Commission, and all other City departments.
Responds promptly to emergencies on call during business hours, and on a rotating basis, during evenings and weekends.