Legal Technology Support Administrator I - IT Team - City Attorney's Office (1091)

City and County of San Francisco•San Francisco, CA

3d•Hybrid

About The Position

The San Francisco City Attorney’s Office is seeking an experienced, qualified, and motivated professional to join its Information Technology (IT) Team as a Legal Technology Support Administrator I. This role will support the modernization, maintenance, and reliability of its IT systems. A primary responsibility will be assisting with migrating data from on‑premises file shares to cloud‑based repositories. The ideal candidate will have a broad understanding of the technology stack commonly used in a legal office environment and be able to support it in a fast‑paced and high‑demand setting. The successful candidate will also demonstrate familiarity with IT governance and service‑management principles, enabling them to navigate the regulatory and operational requirements that apply to the Office. They will be able to interpret and clearly communicate IT policies, procedures, and standards to internal customers. This position requires excellent communication skills and the ability to collaborate effectively with colleagues at all levels of the Office, including the Executive Team, as well as with City partners and external vendors. A strong customer‑service mindset—focused on responsiveness, problem solving, and professionalism—is essential. As part of a rotating schedule shared among IT team members, the selected candidate will provide 24‑hour on‑call support to ensure rapid response and recovery in the event of software or hardware issues affecting mission‑critical systems and networks.

Requirements

Associate's Degree in computer science or a closely related field OR its equivalent in terms of total course credits/units (at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field).
Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).
Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education.

Nice To Haves

Three or more years of experience in the job responsibilities described.
Experience with Microsoft 365 including Exchange and Entra ID.
Experience with Windows and Active Directory.
Familiarity with MacOS, iOS, and Android.
Solid understanding of Microsoft Office (Outlook,Word, Excel, and PowerPoint) as well as Adobe Acrobat.
Familiarity with NetDocuments.
Experience with PowerShell, Windows command shell scripting, and Python.
Experience with Microsoft Azure.
Knowledge of Information Governance, ITIL, and ITSM.
Bachelor’s degree in computer science or related field.
Excellent customer service skills.
Good analytic and troubleshooting skills.
Good writing and documentation skills.
Good verbal and presentation skills.
Good interpersonal and communication skills.
Possess attention to detail.
Experience in the consulting / professional services field.
Experience working in and/or with the legal industry.
Ability to assume responsibility quickly and work independently and efficiently.
Ability to manage and appropriately balance an active and varied workload as well as adjust to occasional workload increases.
Ability to exercise good judgment, multi-task, and meet deadlines.
Self-starter and active learner.
Desire and ability to work successfully as part of a team.
Ability to work closely and communicate effectively with internal customers to assist them in achieving their goals while providing informed guidance about technical options with a “can-do” problem solving attitude.

Responsibilities

Implement management’s technology initiatives by deploying new tools, enhancements, and solutions.
Evaluate the current technical environment and identify opportunities to improve processes and technologies.
Collaborate closely with stakeholders to understand their technical challenges and guide them toward effective solutions.
Improve system efficiency through innovative problem‑solving and solution design.
Develop and maintain documentation, training materials, and other supporting resources.
Provide 24-hour on-call support as part of a rotating schedule.