Claims Investigator - Claims Team - City Attorney's Office (9155)
About The Position
The San Francisco City Attorney’s Office is looking for a qualified and motivated individual to join its Claims Team as a Claims Investigator. The Claims Team is a dynamic and collaborative group of attorneys, adjusters, investigators and clerks that investigates and attempts to resolve over 3,000 claims a year. The team investigates incidents (such as vehicle accidents and flooding) that may result in claims being filed against the City. The team pursues affirmative collections actions against those who have damaged City property. The team represents the City in small claims court to defend against claims and pursue collections. Under direction, the Claims Investigator is responsible for investigating personal injury and property damage claims involving City vehicles, equipment and utility installations; negotiates and settles claims against the City within prescribed limits; and performs related duties as required. Investigators are required to be on call during business hours in order to respond promptly to emergencies in the City. On a rotating basis, investigators must be available to promptly respond to emergencies on evenings and weekends. City vehicles are available for investigators to perform their duties.
Requirements
- Completion of high school, supplemented by at least four years of progressively responsible experience involving investigation and processing of personal injury and property damage claims; or an equivalent combination of training and experience.
- Possession of a valid state motor vehicle operator's license.
Nice To Haves
- A commitment to valuing diversity and contributing to an inclusive working and learning environment.
- The ability to exercise good judgment, multi-task, and meet deadlines.
- Integrity and honesty.
- A good knowledge of or aptitude for learning and understanding City and State laws applicable to personal injury and property damage claims, relevant legal terminology and court procedures.
- A good knowledge of or aptitude for learning and understanding the operations of utilities, vehicles, and equipment used and maintained by City departments.
- The ability to gather evidence in the field and through online databases.
- The ability to prepare for and conduct investigative interviews.
- Strong analytical and writing skills and the ability to prepare investigative reports.
- Strong oral communication skills.
- Claims adjusting and/or insurance investigation experience, especially regarding public agencies.
- Risk Management experience.
- Possession of a private investigator’s license.
Responsibilities
- Investigates all circumstances surrounding personal injury and property damage claims; prepares and compiles detailed reports of all such investigations, including interviews with claimants, doctors, nurses, police officials, attorneys, insurance adjusters and others.
- Negotiates the resolution or settlement of claims within prescribed limits; interviews witnesses at the scene of accidents and secures signed statements related thereto; consults with contractors, officials, technical and specialized personnel, as necessary.
- Makes court appearances and gives testimony relating to claims; confers with City legal representatives in connection with discovery responses and trial preparation for claims involving court litigation; arranges for the presentation of physical documentary evidence for use at trials; makes arrangement for the court appearance of expert testimony at trials.
- Defends the City in Small Claims court.
- Makes regular contact with City employees and the general public concerning investigations.
- Collaborates with the Municipal Transportation Agency, Public Utilities Commission and all other City departments.
Benefits
- Robust health, retirement, and other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
