Claims Investigator - REPO Plus

Allied Solutions LLC•Carmel, IN

3d•Onsite

About The Position

The REPO Plus Claim Investigator investigates and gathers information from outside insurance carriers (OICs) concerning collateral being reviewed for coverage by the REPO Plus department. The role makes outbound calls to OIC claim departments to obtain and follow up on information needed to make coverage judgments, documents findings in the claim file, and continues follow-up until the information is obtained or contact attempts are exhausted. The investigator manages new and pending investigation assignments, including a pending inventory of 60–100 assignments; reports new claims to OICs; conducts coverage investigations concerning specific vehicles or borrowers; and reviews lender-submitted condition reports to identify damaged collateral for the next stage of the process. The position is subject to department cycle-time metrics and individual quality assurance and production targets.

Requirements

High school diploma or GED required.

Nice To Haves

Associate’s degree, vocational school degree, or technical school degree preferred.
Equivalent combination of education and experience may be considered.

Responsibilities

Manage receipt of new investigation assignments and assigned pending inventory, including initial review of new assignments.
Contact outside insurance carriers (OICs) and gather and document claim information as directed by REPO Plus Claims Adjusters or Analysts.
Ask follow-up questions based on information gathered and make timely follow-up attempts when initial contact is unsuccessful.
Manage a pending inventory of 60–100 assignments.
Make outbound calls to report new claims to OICs as directed by REPO Plus Claims Adjusters and Analysts.
Document information obtained from new claim reports or document when reporting was unsuccessful.
Make outbound calls to OICs to gather information about coverage for a specific vehicle or borrower.
Document information obtained during coverage investigations or document when coverage verification was unsuccessful.
Review lender-client condition reports submitted through various channels and identify damaged collateral for movement to the next stage of the REPO Plus process.
Meet departmental cycle-time metrics and individual quality assurance and production targets set by REPO Plus management.