Claims Intake Agent

Advance Stores Company • Roanoke, VA

3d • Onsite

About The Position

The Claims Intake Agent supports the APEHS, Risk and Claims department by acting as a call center coordinator between store, distribution centers, hubs, and corporate locations. This role involves intake of claim information for property, casualty, environmental, and regulatory incidents. The position is responsible for evaluating and triaging severity, providing proper notification for claim escalation, and TPA and carrier notifications. This role will also coordinate and supervise the day-to-day claim intake function based on field activity and call volume.

Requirements

• Ability to communicate effectively with internal store, distribution centers, hubs, and corporate locations.
• Ability to intake claim information on property, casualty, environmental, and regulatory incidents while providing a high degree of customer service.
• Ability to work under pressure in a fluid environment.
• Ability to multi-task in a fast-paced call center type of environment.
• Discretion in handling and communicating sensitive information.
• Ability to work independently under tight time constraints.
• Ability to organize, monitor, and track numerous activities, events, and projects.
• Ability to quickly solve problems.
• Ability to manage confidential information while using sound judgment and discretion.
• Strong oral/written communication and presentation skills.
• Proficient in Microsoft Office (Excel, Word, Power Point), HR and EHS/Risk Information Systems.
• High School Diploma required.

Nice To Haves

• Bilingual Spanish is a plus but not required.
• Prior call center or claims intake experience preferred.

Responsibilities

• Answers, triages, and makes phone calls in a call center environment.
• Enters callers’ intake information by asking pre-determined triage and claim questions into the information system.
• Supports and assists the APEHS, Risk and Claims team in the intake and investigation of incidents as assigned.
• Reviews and disseminates email and claims-related correspondence and shares with the appropriate area.
• Assists in capturing, organizing, and preserving related materials and files.
• Routes and responds to inquiries, emails, and mail for the Claims team as indicated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED