Claims Examiner

Securian Financial • Saint Paul, MN

2d • $22 - $38 • Hybrid

About The Position

At Securian Financial the internal title for this position is Customer Benefit Payments Specialist. The Benefit Distribution Center is looking for a highly motivated, energetic and positive individual. We work in a fast-paced, ever-changing environment where claim information must be processed quickly, accurately and efficiently. We guarantee very high standards of performance to our customers and strive to exceed those standards. We are passionate about providing world-class service and have built a reputation of getting the job done right.

Requirements

• Knowledge of living benefits claim processing.
• Excellent attention to detail.
• Strong analytical skills.
• Good judgment/decision-making skills.
• Strong written and verbal communication skills.
• Good organizational skills.
• Positive and compassionate attitude.
• Demonstrated ability to effectively achieve results in both an individual production and team environment.
• Ability to learn and adapt to new and/or changing technologies.
• Desire to provide world-class customer service.

Nice To Haves

• Communication
• Critical Thinking
• Decision Making
• Priority Management
• Time Management
• Written Communication

Responsibilities

• Pursue the most effective means of investigating claims by applying problem-solving skills to identify appropriate claims approaches and utilizing available resources to reach claim decisions.
• Monitor the course of the investigation, advising all interested parties of the status during the claim process.
• Evaluate investigation results and authorize payments and summarize, when necessary, to substantiate reason for payment or denial of claim.
• Prepare a detailed explanation in the event of claim denial.
• Review the claim file to ensure that necessary information and documents are completed, accurate and enclosed.
• Manage a high volume of claims while maintaining established turnaround performance guarantees.
• Assist with the handling of unit telephone calls and provide information regarding claim status, policy provisions and exclusions.

Benefits

• Paid time off
• Leave programs: parental leave, caregiver leave for family members, bereavement and military leave.
• Nine company paid holidays.
• Company-funded pension plan
• 401(k) retirement plan with company contribution up to 10 percent of eligible earnings, with a target of 5 percent.
• Health insurance: medical, dental and vision coverage from the first day of employment for associates and their eligible family members.
• Volunteer paid time off
• Dollar-for-dollar matching gift program
• Associate Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed