Claims Examiner

Securian Financial•Saint Paul, MN

1d•Hybrid

About The Position

At Securian Financial the internal title for this position is Customer Benefit Payments Specialist. Overview: When you’re a Securian Financial employee, you’re part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. One where you get the support and flexibility to become the person you want to be, at work and outside of it. For our newest team members and our most tenured, we’re committed to being an employer of choice. The Benefit Distribution Center is looking for a highly motivated, energetic and positive individual. We work in a fast-paced, ever-changing environment where claim information must be processed quickly, accurately and efficiently. We guarantee very high standards of performance to our customers and strive to exceed those standards. We are passionate about providing world-class service and have built a reputation of getting the job done right.

Requirements

Knowledge of living benefits claim processing.
Excellent attention to detail.
Strong analytical skills.
Good judgment/decision-making skills.
Strong written and verbal communication skills.
Good organizational skills.
Positive and compassionate attitude.
Demonstrated ability to effectively achieve results in both an individual production and team environment.
Ability to learn and adapt to new and/or changing technologies.
Desire to provide world-class customer service.

Nice To Haves

Communication
Critical Thinking
Decision Making
Priority Management
Time Management
Written Communication

Responsibilities

Pursue the most effective means of investigating claims by applying problem-solving skills to identify appropriate claims approaches and utilizing available resources to reach claim decisions.
Monitor the course of the investigation, advising all interested parties of the status during the claim process.
Evaluate investigation results and authorize payments and summarize, when necessary, to substantiate reason for payment or denial of claim.
Prepare a detailed explanation in the event of claim denial.
Review the claim file to ensure that necessary information and documents are completed, accurate and enclosed.
Manage a high volume of claims while maintaining established turnaround performance guarantees.
Assist with the handling of unit telephone calls and provide information regarding claim status, policy provisions and exclusions.