Claims Examiner - Contract 1 Year
About The Position
Markel Canada is seeking an experienced Claims Examiner to join their collaborative Claims team. This role involves managing a portfolio of claims, conducting coverage analysis, evaluating liability and damages, and working with insureds, brokers, adjusters, and legal counsel to achieve timely and fair claim resolutions. The position offers the opportunity to handle complex files and develop technical expertise within a growing specialty insurer. The Claims Examiner will play a critical role in protecting customers and supporting the business by delivering thoughtful, timely, and customer-focused claims solutions. The role is responsible for handling claims with a primary focus on Commercial General Liability (CGL) and a solid understanding of Commercial Property and other related casualty and professional risk lines, delivering timely, fair, and commercially sound claim outcomes while supporting brokers, insureds, and internal stakeholders with professionalism and technical expertise.
Requirements
- Minimum 3+ years of claims handling experience, preferably in Property & CGL
- Demonstrated ability to manage complex files independently and make sound coverage and resolution decisions.
- University degree preferred
- CIP designation or progress toward completion
- Must be legally eligible to work in Canada
- Excellent written and verbal communication skills
- Strong analytical, critical thinking, and decision-making ability
- Advanced negotiation and decision-making skills
- Strong relationship management skills with internal and external stakeholders.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Strong organizational skills and ability to manage competing priorities
- Business acumen and a practical, solution-oriented approach to claims handling.
- Proficiency in Microsoft Office and experience leveraging AI tools (e.g., Microsoft Copilot or similar) to enhance productivity
Nice To Haves
- Professional lines claim handling experience is an asset
- Bilingualism (French/English) is an asset
Responsibilities
- Manage complex Commercial Claims, with a primary focus on Commercial General Liability (CGL), from initial intake through resolution
- Apply working knowledge of CGL and other related lines to support multi-line claims handling and identify overlapping or ancillary exposure
- Ensure claims are handled in accordance with company claims philosophy, internal protocols, and reserving practices
- Maintain accurate and thorough file documentation, including timely diary management, reserve updates, and clear coverage position
- Lead negotiations and support resolution strategies, including litigation management, mediations, and settlement discussions where required
- Prioritize workloads effectively and manage competing deadlines to ensure timely claim settlement
- Communicate proactively with brokers, insureds, counsel, TPAs, and internal business partners throughout the life of the claim
- Manage litigation, mediations, and trials – directing legal counsel
- Participate in renewal discussions, broker meetings, and client-facing conversation
- Identify trends, emerging issues, and loss patterns, and report key insights to management
Benefits
- Competitive salary
- 4% vacation pay per pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
