Claims Examiner
About The Position
Markel Canada is seeking an experienced Claims Examiner to join their collaborative Claims team. This role involves managing a portfolio of claims, conducting coverage analysis, evaluating liability and damages, and working with various stakeholders to achieve timely and fair claim resolutions. The position offers the opportunity to handle complex files and develop technical expertise within a growing specialty insurer. The Claims Specialist, Professional Lines will handle claims with a primary focus on Professional Liability / Errors & Omissions (E&O), with a solid understanding of Commercial General Liability (CGL) and other related casualty and professional risk lines. The successful candidate will deliver timely, fair, and commercially sound claim outcomes while supporting brokers, insureds, and internal stakeholders with a high level of professionalism and technical expertise.
Requirements
- Minimum 3+ years of claims handling experience, preferably in Professional Liability, E&O, and/or CGL
- Demonstrated ability to manage complex files independently and make sound coverage and resolution decisions.
- University degree preferred
- CIP designation or progress toward completion
- Must be legally eligible to work in Canada
- Excellent written and verbal communication skills
- Strong analytical, critical thinking, and decision-making ability
- Advanced negotiation and decision-making skills
- Strong relationship management skills with internal and external stakeholders.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Strong organizational skills and ability to manage competing priorities
- Business acumen and a practical, solution-oriented approach to claims handling.
- Proficiency in Microsoft Office and experience leveraging AI tools (e.g., Microsoft Copilot or similar) to enhance productivity
Nice To Haves
- Property claims experience is an asset
- Bilingualism (French/English) is an asset
Responsibilities
- Manage complex Professional Lines claims, with a primary focus on E&O, from initial intake through resolution
- Apply working knowledge of CGL and other related lines to support multi-line claims handling and identify overlapping or ancillary exposure
- Ensure claims are handled in accordance with company claims philosophy, internal protocols, and reserving practices
- Maintain accurate and thorough file documentation, including timely diary management, reserve updates, and clear coverage position
- Lead negotiations and support resolution strategies, including litigation management, mediations, and settlement discussions where required
- Prioritize workloads effectively and manage competing deadlines to ensure timely claim settlement
- Communicate proactively with brokers, insureds, counsel, TPAs, and internal business partners throughout the life of the claim
- Manage litigation, mediations, and trials – directing legal counsel
- Participate in renewal discussions, broker meetings, and client-facing conversation
- Identify trends, emerging issues, and loss patterns, and report key insights to management
Benefits
- Competitive salary with annual bonus potential
- Comprehensive benefits package - extended health and dental coverage, life insurance, travel insurance, vision care and wellness initiatives
- Employer-matched RRSP
- Generous vacation and flexible time off – 20 days plus additional floater days
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
