Claims Developer

Public Consulting Group•Clarkston, WA

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies PCG is seeking a highly organized and detail-oriented Data Intake Specialist to work with our Social Security Advocacy Management Services (SSAMS) team. The Data Intake Specialist assists individuals seeking representation in their pursuit of Social Security Disability (SSDI/SSI) benefits by collecting and documenting information needed to file their claim. This person will conduct in-depth phone interviews to gather a variety of detailed information regarding specific issues related to their SSI/SSDI claim, create internal electronic files, and manage processes that assure timeliness and customer satisfaction. Additionally, the Data Intake Specialist is responsible for managing the main phone line, answering, and routing incoming calls, as well as processing and routing all physical mail received in office.

Requirements

Intermediate skill with Microsoft office products
Strong typing skills: ability to verbally collect data while simultaneously entering data into the database.
Strong verbal communication skills: ability to explain complex topics in an easy-to-understand manner.
Strong Interpersonal skills, including the ability to establish positive interactions with clients.
Ability to recognize and maintain confidentiality of all materials in the work setting.
Knowledge and understanding of SSA’s laws and regulations.
Knowledge and understanding of SSA’s medical, phycological and vocational criteria.
Knowledge and understanding of the relationship between SSI/SSDI and Medicaid/Medicare
Strong time management skills with the ability to manage high volume caseloads.
Ability to work independently, requiring minimal supervision.
An associate degree or 2 years’ relevant experience.
Ability to work independently, requiring minimal supervision.

Responsibilities

Manage appointments and conduct in-depth interviews with individuals, including collecting updated medical source information, discussing their impairments and limitations, work history and financial information.
Request necessary medical, psychological, school and work records.
Ensure all appropriate information is gathered into the SSAMS Case Management System.
Send out and retrieve intake packet, including obtaining signatures on required forms.
Answer and route incoming calls.
Process incoming mail, including scanning mail to staff electronic folders.
Process client responses to outreach.
Process outgoing mail.
Filing and record keeping.
Manage incoming faxes.
Other clerical tasks as needed.