Claims Desk Specialist-3

TD • Halifax, NS

2d • Onsite

About The Position

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers. As a Residential Claim Specialist at TD Insurance, you will leverage your subject matter expertise to manage complex, high‑risk residential claims, many with extended lifecycles of over one year. This role focuses on delivering exceptional customer outcomes while safeguarding TD Insurance’s business interests. You will typically report to a Team Manager / Manager, Claims.

Requirements

• Extensive experience handling complex residential insurance claims
• Litigation Claims Experience
• Proven ability to manage high‑risk, high‑severity claims with long resolution timelines
• Expert understanding of the residential claims lifecycle and claims management practices
• Strong knowledge of fraud identification, investigation, and escalation processes
• Ability to operate at maximum claims authority, with escalation for select claims
• Expert industry knowledge with applicable accreditation and credentials
• Strong understanding of insurance regulations, operational environments, and compliance requirements
• Ability to leverage Claims Resources teams and subject matter experts to assess liability and damages
• Excellent judgment, decision‑making, and negotiation skills
• Strong written and verbal communication abilities
• Proven ability to collaborate effectively across internal teams and external partners
• Strong organizational, prioritization, and time‑management skills
• Comfortable working independently in complex and ambiguous situations
• Commitment to continuous learning and professional development

Responsibilities

• Handle complex, high‑risk residential claims using advanced technical expertise
• Meet with clients, witnesses, or other parties in the field to obtain statements and negotiate settlements, as required
• Collaborate with internal teams, external vendors, and business partners to deliver timely and accurate claim resolutions
• Apply claims management principles to control costs and minimize claims leakage
• Identify potential fraudulent claims and manage them in line with organizational policies and procedures
• Work with claims vendors to maintain agreed-upon service standards
• Act as a subject matter expert within residential claims
• Ensure all claim documentation is accurate, complete, and compliant with regulatory and internal requirements
• Identify, manage, and escalate non‑standard or high‑risk claims when necessary
• Protect organizational interests by identifying risks and applying appropriate controls
• Contribute to process improvement initiatives to enhance efficiency and effectiveness
• Participate in cross‑functional and enterprise initiatives, providing expert guidance on complex claims scenarios
• Support a collaborative, inclusive, and positive team environment
• Share knowledge, provide coaching, and support skill development within the team
• Stay current on emerging trends, tools, and industry best practices
• Act as a brand ambassador for TD Insurance internally and externally

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off
• banking benefits and discounts
• career development
• reward and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed