Claims Coordinator
About The Position
Prime's enviable reputation within the transportation industry is a culmination of more than forty-five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations. Positive, enterprising and highly-motivated individuals who possess the talent, creativity and drive to excel, routinely succeed once they join the Prime Team. The stated goal of Prime is simply to strive to be the best, not necessarily the biggest. The Prime Team cooperates to exceed customer requirements by providing exceptional customer service. Prime has been built on the simple, yet significant philosophy that providing the best staff with the best equipment, the best support system and the best training ultimately leads to the best customer service. Prime's continued success is a direct result of a corporate culture that instills and inspires each associate to remain committed to reaching the pinnacle of their inherent potential.
Requirements
- Strong attention to detail and accurate data entry skills.
- Clear and professional communication skills.
- Organized and able to manage multiple follow-ups and deadlines.
- Comfortable learning and using company systems and Microsoft Office applications.
Nice To Haves
- Previous claims, transportation, customer service, or administrative experience preferred.
Responsibilities
- Support the claims process by entering and updating claim information.
- Maintain accurate records.
- Gather documentation.
- Communicate with owner operators and internal teams to help resolve claims in a timely and professional manner.
- Enter new claims and update existing claim records accurately in company systems.
- Communicate with owner operators to gather details, request documentation, answer questions, and provide updates.
- Maintain organized claim notes, files, follow-up dates, and supporting documentation.
- Review information for accuracy, completeness, and consistency.
- Follow up on missing documents, pending responses, and unresolved items.
- Work with internal departments and escalate urgent or complex claim issues as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
