Restoration Claims Coordinator

ServiceMaster Restoration by Simons•Skokie, IL

3d•$24 - $28•Remote

About The Position

ServiceMaster Restoration By Simons is seeking an experienced Restoration Claims Coordinator / Xactimate Specialist to provide remote claims support for our property damage restoration company. This role involves managing assigned restoration claim files and ensuring they move efficiently through production, insurance review, billing, and payment within the required day 10 timeframe. The coordinator will be responsible for preparing, reviewing, and revising Xactimate estimates, submitting and managing claim information through XactAnalysis, and maintaining Mitigate documentation. Additionally, they will work within DASH and other restoration management platforms, communicate with insurance adjusters, and track outstanding invoices and payments. A critical part of the role is maintaining complete, organized, and submission-ready photo and documentation files, ensuring all required elements support the work being estimated and invoiced. Timeliness and accountability are paramount, with expectations to monitor deadlines, complete uploads promptly, and keep MICA and XactAnalysis requirements current.

Requirements

Hands-on Xactimate experience — REQUIRED
Hands-on Mitigate experience — REQUIRED
Familiarity with XactAnalysis
Experience with DASH or comparable restoration management software
Experience working with insurance carrier portals and/or TPA programs
Applicants without prior Xactimate and Mitigate experience will not be considered.

Responsibilities

Manage assigned water, fire, smoke, mold, contents and insurance files
Review each claim for completeness and identify missing information
Monitor assigned claims and ensure required tasks are completed within company, carrier and TPA deadlines
Maintain active follow-up so claims do not sit without documented action
Prepare, review and revise Xactimate estimates
Submit and manage claim information through XactAnalysis
Review and maintain Mitigate documentation
Work within DASH and other applicable restoration management platforms
Communicate professionally with insurance adjusters and carrier representatives
Follow up on estimates awaiting carrier review or approval
Prepare and support supplements
Respond to adjuster requests for documentation
Review carrier reductions and estimate discrepancies
Help resolve scope, pricing and documentation issues
Track outstanding invoices and insurance payments
Maintain detailed claim notes and communication records
Help move completed jobs through final documentation, billing and payment
Review photos submitted by technicians and project managers
Organize and label photos by job, room, area and phase of work
Upload photos into DASH, Mitigate, XactAnalysis and applicable carrier or TPA systems
Confirm photos support the work being estimated and invoiced
Identify missing or inadequate photographs
Request additional documentation from the field team when needed
Organize moisture records, drying documentation and equipment logs
Upload signed authorizations, completion documents, estimates and invoices
Maintain clean and organized electronic claim files
Perform a final quality review before a file is considered complete
Monitor deadlines, complete uploads promptly, keep MICA and XactAnalysis requirements current, follow up consistently with adjusters and prevent files from becoming stagnant.
Document delays outside the Claims Coordinator's control with timely follow-up.