Restoration Claims Coordinator
About The Position
ServiceMaster Restoration By Simons is seeking an experienced Restoration Claims Coordinator / Xactimate Specialist to provide remote claims support for our property damage restoration company. This role involves managing assigned restoration claim files and ensuring they efficiently move through production, insurance review, billing, and payment within the required day 10 time frame. The position also requires maintaining complete, organized, and submission-ready photo and documentation files. Timeliness and accountability are critical, as the coordinator must monitor deadlines, complete uploads promptly, keep Mitigate and XactAnalysis requirements current, and consistently follow up with adjusters to prevent files from becoming stagnant.
Requirements
- Hands-on Xactimate experience — REQUIRED
- Hands-on Mitigate experience — REQUIRED
- Familiarity with XactAnalysis
- Experience with DASH or comparable restoration management software
- Experience working with insurance carrier portals and/or TPA programs
- Applicants without prior Xactimate and Mitigate experience will not be considered.
Nice To Haves
- Familiarity with XactAnalysis
- Experience with DASH or comparable restoration management software
- Experience working with insurance carrier portals and/or TPA programs
Responsibilities
- Manage assigned water, fire, smoke, mold, contents and insurance files
- Review each claim for completeness and identify missing information
- Monitor assigned claims and ensure required tasks are completed within company, carrier and TPA deadlines
- Maintain active follow-up so claims do not sit without documented action
- Prepare, review and revise Xactimate estimates
- Submit and manage claim information through XactAnalysis
- Review and maintain Mitigate documentation
- Work within DASH and other applicable restoration management platforms
- Communicate professionally with insurance adjusters and carrier representatives
- Follow up on estimates awaiting carrier review or approval
- Prepare and support supplements
- Respond to adjuster requests for documentation
- Review carrier reductions and estimate discrepancies
- Help resolve scope, pricing and documentation issues
- Track outstanding invoices and insurance payments
- Maintain detailed claim notes and communication records
- Help move completed jobs through final documentation, billing and payment
- Review photos submitted by technicians and project managers
- Organize and label photos by job, room, area and phase of work
- Upload photos into DASH, Mitigate, XactAnalysis and applicable carrier or TPA systems
- Confirm photos support the work being estimated and invoiced
- Identify missing or inadequate photographs
- Request additional documentation from the field team when needed
- Organize moisture records, drying documentation and equipment logs
- Upload signed authorizations, completion documents, estimates and invoices
- Maintain clean and organized electronic claim files
- Perform a final quality review before a file is considered complete
- Monitor deadlines, complete uploads promptly, keep Mitigate and XactAnalysis requirements current, follow up consistently with adjusters and prevent files from becoming stagnant.
Benefits
- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
