Claims Coordinator

Alera Group•Grand Rapids, MI

1d•Hybrid

About The Position

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Claims Coordinator, you will be responsible for managing and coordinating all aspects of the claims process for our property and casualty clients. This role involves communication with clients, insurance carriers and internal teams to ensure a smooth and efficient claims experience.

Requirements

1-2 years of experience in a claims handling, insurance, or Property & Casualty-related role
Strong customer service, interpersonal, analytical, and problem-solving skills
Ability to read, analyze, and interpret insurance coverages
Understanding of workers' compensation claims management principles
Excellent verbal and written communication skills
Strong organizational skills with high attention to detail
Ability to exercise independent judgment and manage multiple priorities
Active Property & Casualty Insurance License preferred OR Ability to obtain and maintain a Property & Casualty Insurance License after hire

Nice To Haves

Experience working with commercial lines claims
Experience interacting directly with insurance carriers and clients
Knowledge of agency management systems and claims documentation processes
Experience identifying coverage issues and resolving claim disputes
Ability to analyze claims data and provide recommendations
Experience supporting middle market clients

Responsibilities

Receive notices of incidents and potential losses, evaluate next steps, and determine coverage applicability
Review, process, and maintain claims documentation while ensuring information is complete, accurate, and properly recorded
Serve as a primary point of contact for clients throughout the claims process, providing guidance and support
Coordinate with insurance carriers to facilitate claims handling, follow-ups, negotiations, and issue resolution
Maintain organized records and prepare reports and documentation for clients, carriers, and internal stakeholders
Research claims issues, identify discrepancies, and escalate complex situations when appropriate
Serve as a technical resource for sales and service teams by answering coverage and claims process questions
Assist with loss reporting, claims analysis, and presentations for middle market clients