Claims Consultant - Mass Tort

CNA Insurance • Downers Grove, IL

3d • $72,000 - $141,000 • Hybrid

About The Position

The Claims Consultant – Mass Tort is an individual-contributor role managing high-exposure, complex mass tort and commercial litigation claims. Claim types may include sexual abuse and molestation, social media, AI or video game addiction, pollution and environmental claims, toxic chemical exposures, multi-claimant product exposures, talc, PFAS/AFFF, and claims affecting multiple policy periods. Under general direction, the consultant uses independent judgment to evaluate coverage, develop resolution strategies, and coordinate claim resolution in accordance with company protocols.

The role requires technical expertise, strong negotiation skills, proactive claim management, and clear communication with customers, insureds, claimants, and business partners. The position has a flexible hybrid schedule and may be based at any CNA office location, with a preference for Chicago, Glastonbury, New York City, Princeton/Warren, or Los Angeles.

The successful candidate has thorough knowledge of commercial insurance products, policy language, coverage, and claim practices; can interpret general liability policies and evaluate coverage issues; and can negotiate complex settlements. A JD or bachelor's degree with relevant claims or legal experience is required, along with typically at least six years of relevant experience. The candidate must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire where applicable.

Requirements

• JD or bachelor's degree with relevant experience in a claims organization or legal capacity.
• Typically a minimum of six years of relevant claims or legal experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire where applicable.
• Negotiation experience, including mediations.
• Thorough knowledge of commercial insurance products, policy language, coverage, and claim practices.
• Experience interpreting general liability policies and evaluating coverage issues, including number of occurrences, trigger, and allocation.
• Demonstrated ability to negotiate complex settlements.
• Strong verbal, written, communication, and presentation skills, including the ability to explain business and technical information clearly.
• Strong analytical, investigative, and critical-thinking skills, with the ability to make sound business decisions and resolve ambiguous or challenging issues.
• Strong work ethic, time management, organizational skills, sound judgment, and ability to work independently.
• Ability to prioritize a complex inventory and adapt to shifting demands while maintaining timely, thorough claim analysis and proactive resolution planning.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Ability to value and implement diverse opinions and ideas.

Nice To Haves

• Abuse, product liability, pollution, and/or high-severity general liability claims experience.

Responsibilities

• Manage an inventory of complex commercial litigation claims requiring technical expertise, independent judgment, and proactive claim handling.
• Analyze policy language and coverage obligations and prepare written coverage determinations.
• Develop, own, and execute claim resolution strategies, including risk transfer, settlement negotiations, and litigation management.
• Collaborate with internal and external business partners, as appropriate, to move claims to closure.
• Provide exceptional customer service through proactive claim management and professional communication with insureds, claimants, and business partners.
• Provide timely updates and respond promptly to inquiries and requests for information.
• Set and manage timely, adequate reserves based on coverage, liability, and damages.
• Keep leadership informed of significant risks and losses through exposure evaluations, loss summaries, and presentations of claim status and resolution strategy.
• Maintain subject matter expertise and ensure compliance with applicable state and regulatory requirements.
• Perform additional duties as assigned.

Benefits

• Comprehensive and competitive benefits package intended to support employees and their family members’ physical, financial, emotional, and social wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior