Claims Consultant - Mass Tort

CNA•Chicago, IL

2d•Hybrid

About The Position

The Claims Consultant manages high-exposure, complex mass tort and commercial litigation claims, including claims involving sexual abuse and molestation, social media/AI/video game addiction, pollution and environmental issues, toxic chemical exposures, multi-claimant product exposures, talc, PFAS/AFFF, and claims affecting multiple policy periods. This individual-contributor role works under general direction and requires independent judgment to evaluate coverage, develop resolution strategies, and coordinate claim resolution in accordance with company protocols. The position manages an inventory of complex claims; analyzes policy language and coverage obligations; prepares written coverage determinations; and develops and executes claim-resolution strategies. Strategies may include risk transfer, settlement negotiations, and litigation management. The consultant coordinates with internal and external business partners, provides professional and timely communication and updates to insureds, claimants, and other partners, and manages reserves based on coverage, liability, and damages. The role also communicates significant risks and losses to leadership, maintains subject matter expertise, and ensures compliance with applicable state and regulatory requirements. The role may include additional duties as assigned. The position offers a flexible hybrid schedule and collaboration with professionals across multiple CNA offices. CNA is open to candidates at all CNA office locations, with a preference for Chicago, Glastonbury, New York City, Princeton/Warren, or Los Angeles.

Requirements

Thorough knowledge of commercial insurance products, policy language, coverage, and claim practices.
Experience interpreting general liability policies and evaluating coverage issues, including number of occurrences, trigger, and allocation.
Demonstrated ability to negotiate complex settlements, including experience with mediations.
Strong verbal and written communication and presentation skills, including the ability to clearly communicate business and technical information.
Strong analytical, investigative, and critical-thinking skills, sound business judgment, and ability to resolve ambiguous or challenging issues.
Strong work ethic, time-management and organizational skills, sound judgment, and ability to work independently.
Ability to prioritize a complex inventory and adapt to shifting demands while maintaining timely, thorough claim analysis and proactive resolution planning.
Knowledge of Microsoft Office Suite and ability to learn business-related software.
Ability to value and implement diverse opinions and ideas.
JD or bachelor's degree with relevant experience in a claims organization or legal capacity.
Typically, a minimum of six years of relevant claims or legal experience.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire where applicable.

Nice To Haves

Experience with abuse, product liability, pollution, and/or high-severity general liability claims is strongly preferred.

Responsibilities

Manage an inventory of complex commercial litigation claims requiring technical expertise, independent judgment, and proactive claim handling.
Analyze policy language and coverage obligations and prepare written coverage determinations.
Develop, own, and execute claim-resolution strategies, including risk transfer, settlement negotiations, and litigation management.
Collaborate with internal and external business partners, as appropriate, to move claims to closure.
Provide exceptional customer service through proactive claim management and professional, effective communication with insureds, claimants, and business partners.
Provide timely updates and respond promptly to inquiries and requests for information.
Set and manage timely, adequate reserves considering coverage, liability, and damages.
Keep leadership informed of significant risks and losses through exposure evaluations, loss summaries, and presentations of claim status and resolution strategy.
Maintain subject matter expertise and ensure compliance with applicable state and regulatory requirements.
Perform additional duties as assigned.