Claims Associate II-Workers Comp

Zurich Insurance Company Ltd.•Virtual, CA

1d•$22 - $31•Remote

About The Position

Zurich is currently hiring a Claims Associate II to join their Workers’ Compensation Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices. At this level, you will manage a workers compensation claims caseload that consists of low to moderate exposure. As part of Zurich North America’s commitment to service excellence, you will build partnerships with customers and brokers and may be aligned to specific accounts. This is a remote position for a strong candidate with a background in insurance, customer service, multi-tasking, and experience in medical terminology and/or medical coding in California.

Requirements

Bachelor’s Degree and no prior experience required in the Claims area OR High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area OR Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area
Must obtain and maintain required adjuster license(s)
Experience with Microsoft Office

Nice To Haves

Insurance industry, medical terminology, or medical billing knowledge
Analytical and organizational skills
Ability to multi-task
Strong communication skills
Adapt to a changing environment

Responsibilities

Reviewing new claims and ensuring all required information is complete
Making initial contact
Responding promptly to emails and phone calls to address questions or concerns
Processing incoming mail and handling relevant documentation efficiently
Managing medical requests and coordinating with providers as needed
Evaluating claims for closure and making decisions that support positive outcomes