Insurance Claims Assistant - In Office (Louisville)

Ccmsi•Louisville, KY

18d•Onsite

About The Position

CCMSI is seeking a detail-oriented Claims Assistant to provide administrative and clerical support to Claims Adjusters in a fast-paced, high-volume office environment in Louisville, Kentucky. The role helps maintain accurate claim files, organize documentation, coordinate activities, and move claims efficiently through the review process. It is a full-time, permanent position with a 37.5-hour workweek and a 7.5-hour workday. The listed pay range is $22.00 to $23.00 per hour. The Claims Assistant supports claim setup, appointment coordination, medical bill processing, document management, diary management, and general office workflow. Success is measured through accurate file support, dependable and timely task processing, attention to detail, effective teamwork, and professional ownership. CCMSI describes its workplace as supportive and team-based, with internal training and advancement opportunities. Benefits include paid time off, paid holidays, medical, dental, vision, life and disability insurance, and retirement plans including a 401(k) and Employee Stock Ownership Plan (ESOP).

Requirements

Strong organizational skills and the ability to manage tasks in a fast-paced office environment.
Comfort handling high-volume clerical work accurately and with attention to detail.
Excellent verbal and written communication skills.
Ability to operate general office equipment and multitask across systems.
Reliability, initiative, and ability to work with minimal direct supervision.
Commitment to confidentiality and professionalism.
Strong teamwork and customer service mindset.
Reliable, predictable attendance during business hours.
Proficiency with Microsoft Office (Word, Excel, Outlook).

Nice To Haves

Bilingual in English and Spanish; valued for communicating with claimants, employers, or vendors, but not required.
Experience supporting a high-volume claims desk.
Knowledge of medical terminology.
Associate degree or two years of related business/office experience.

Responsibilities

Activate new claims and ensure files are set up accurately in the claim system.
Schedule appointments and coordinate with medical providers.
Process, code, and route incoming medical bills.
Scan, attach, and organize electronic documents within claim files.
Assist adjusters with diary management and document queues.
Provide general clerical support to maintain workflow efficiency for a high-volume team.

Benefits

Four weeks of paid time off, accruing throughout the year in accordance with company policy.
10 paid holidays in the first year.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
401(k) retirement plan.
Employee Stock Ownership Plan (ESOP).
Internal training and advancement opportunities.