Claims assistant

iA Financial Group•Vancouver, BC

13d•CA$50,000 - CA$55,000•Hybrid

About The Position

Build the future with us Are you driven by delivering accurate and high-quality administrative support and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Assistant, you will play a key role in supporting the Claims team’s daily operations and ensuring the accurate handling of client documentation and requests. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Strong organizational skills and attention to detail
Ability to manage repetitive administrative tasks with accuracy
Teamwork and ability to collaborate in a high-volume environment
2–3 years of experience in customer service or administrative support (finance industry an asset)
Ability to come to the office 2 to 3 times per week in a hybrid work model
Advanced level of English proficiency

Responsibilities

Screen and distribute emails and incoming requests to the appropriate team members
Sort, scan, and manage incoming mail and documentation, including digital imaging
Prepare, print, and assemble client correspondence and required documentation
Conduct system searches to retrieve client information and follow up on returned mail
Support claims setup and update files, including payment status and client information
Communicate with clients (calls and emails) to respond to inquiries or obtain missing information
Collaborate with claims analysts and internal teams to support daily operations