Claims Assistant - Workers Compensation | Concord, CA (In-office)

Sedgwick • Concord, CA

2d • Onsite

About The Position

The Claims Assistant provides support to claims staff and performs office tasks depending on the client program. This is an entry-level, in-office role based in Concord, California, supporting workers’ compensation claims. The position involves entering and maintaining claim information, processing payments and correspondence, handling office tasks, and communicating with customers and other parties as needed.

Requirements

• High school diploma or GED.
• Six months of clerical or customer service experience, or an equivalent combination of education and experience.
• Excellent oral and written communication skills.
• Computer literacy, including Microsoft Office products.
• Strong organizational skills.
• Ability to work in a team environment.
• Ability to meet or exceed performance competencies.

Responsibilities

• Set up and enter new claims into the claims management system.
• Input and review notes and diaries in the claims management system as instructed.
• Process payments.
• Process mail and handle filing, faxing, and photocopying.
• Review, prepare, create, and/or send letters, reports, and forms.
• Answer and initiate telephone calls.
• Set up medical appointments and provide customer service as required.
• Prepare and distribute computer reports and complete other assigned activities and projects.
• Perform other duties as assigned.
• Support the organization's quality programs.

Benefits

• Referral incentive program.
• Career development and promotional growth opportunities.
• Medical, dental, and vision benefits.
• 401(k) and matching.
• Paid time off.
• Disability and life insurance.
• Employee assistance.
• Flexible spending or health savings account.
• Additional voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED