Claims Assistant (Auto Appraiser)

Definity Insurance Company•Mississauga, ON

1d•$45,000 - $60,400

About The Position

We are looking for a Claims Assistant to join our National Appraiser team. Reporting to the Team Leader, the role is responsible for processing invoices accurately and in a timely manner, ensuring proper labeling and precise data entry.

Requirements

Minimum 2 years of office experience
Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
Excellent computer skills and proficient in MS Word and Excel
Professional, friendly, and courteous in all interactions, whether with customers or co-workers
Able to perform well in a busy operation and remain calm under pressure
Team player adaptable to a changing environment
Strong written and verbal communication skills

Nice To Haves

Some exposure to support functions in a claims area is an asset

Responsibilities

Processing invoices payments accurately and on time.
Ensure labelling of invoice is accurate (document type, subtype, title, along with other data)
Completing Operational Risk Events for late payments
Perform quality checks to ensure data integrity and compliance
Ensure collaterals (EHB) are deducted when appropriate.
Make a note of payments on claims when necessary
Provide superior customer service by building and maintaining excellent relationships with our internal and external customers
Adhere to all internal Claims Best Practices.
Notify claims representative if reserves are depleted
Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
Contact medical facilities to obtain claim details
Participate in bi-weekly huddles
Monitor common mailboxes and respond to e-mails
Other general duties as assigned