Claims Assistant

Gallagher • Torrance, CA

6h • Remote

About The Position

This is a remote position based in California, and candidates must reside within the state. Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. At Gallagher, we’re united by a commitment to excellence and innovation. As a Claims Assistant, you’ll be the backbone of our claims team, assisting Examiners in every aspect of claims administration. Your role will involve ensuring accuracy, preventing penalties, and delivering outstanding service to our clients. From data entry to investigating claims, you’ll be instrumental in maintaining our high standards of efficiency and client satisfaction.

Requirements

• High school diploma or GED
• A minimum of 1 year transferable work experience within an office environment.
• Ability to pass any required licensing exams within three attempts.
• Excellent written, verbal and mathematic skills.
• Working knowledge of current PC software such as Word and Excel.
• Familiar with medical terminology.

Nice To Haves

• Licensed for all states in which claims are being handled.
• One year relevant Worker's Compensation experience.

Responsibilities

• Input data for all new claims and maintain accurate records.
• Process indemnity payments, wage statements, and mileage calculations.
• Identify and mitigate potential penalties while ensuring compliance.
• Deliver 3-point contact to verify injury mechanics, compensability, and discharge.
• Manage correspondence, including DWC letters, delay letters, and statute letters.
• Investigate questionable claims and escalate as needed.
• Schedule medical appointments and manage related documentation.
• Collaborate with nurses on return-to-work cases.
• Maintain a 100% closing ratio and ensure timely responses to inquiries.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED