Claims Assistant Commercial P and C

CopperPoint Insurance Companies • Seattle, WA

5d • Hybrid

About The Position

CopperPoint has an exciting opportunity for a Claims Assistant. In this role, you will play a vital part in supporting our Commercial Property & Casualty Claims team by assisting claims adjusters throughout the investigation and resolution process while independently handling low-complexity claims from inception to closure. You will also serve as a key point of contact for customers, responding to inquiries and providing exceptional service and support. This position offers an excellent opportunity to develop your claims expertise while contributing to a positive customer experience and the successful resolution of claims.

Requirements

• High school diploma required.
• Intermediate knowledge of Microsoft 365 products.

Nice To Haves

• College degree preferred.
• Prior experience with insurance claims support or adjusting is preferred, but candidates with equivalent experience may be considered.
• Commercial insurance experience is a plus.
• Guidewire experience is helpful but not required.

Responsibilities

• Support claims investigation and resolution as directed by claims adjusters, including obtaining law enforcement records, coordinating inspections, paying invoices, and obtaining documents from policyholders.
• Draft and send routine correspondence to policyholders and third-party claimants.
• Respond to incoming communications from policyholders, claimants, and other third parties, resolving low-complexity issues independently and escalating urgent matters as appropriate.
• Provide administrative support to adjusters, ensuring claim files in Guidewire are accurate, complete, and compliant with claims guidelines.
• Process simple claim payments as directed by claims adjusters
• Handle low-complexity claims (i.e., windshield claims)

Benefits

• medical
• dental
• vision
• short-term disability
• long-term disability
• life insurance
• a health savings account
• a flexible spending account
• a 401k plan
• Basic Life Insurance and AD&D at two times an employee’s annual salary
• Employee Assistant Plan
• Paid Time Off (PTO)
• 10 paid holidays
• tuition reimbursement
• other education benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED