Claims Appraiser - Auto Estimatics

State Farm•Cleveland, OH

36d•Remote

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person. You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable® service.

Requirements

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and Resourcefulness
Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
A valid driver’s license is required

Nice To Haves

Motor Vehicle Physical Damage Appraiser License
CCC One and/or Mitchell knowledge
I-CAR Platinum Certification

Responsibilities

Utilizing automated estimating systems to prepare repair estimates
Providing technical support to claim handlers on vehicle repair issues
Applying knowledge of market value and other factors affecting reparability issues
Evaluating bid content and photo documentation, vehicle damage, and causation issues
Answering inbound calls and making outbound calls to customers and repair shops
Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions