Claims - Auto Field Appraiser

The Hanover Insurance Group•Springfield, MA

4d•$75,000 - $80,000•Onsite

About The Position

The Hanover is seeking an experienced Auto Field Appraiser to join their Claims team. This is a full-time, non-exempt role responsible for all aspects of the appraisal process for damage to vehicles including automobiles, trucks, motor homes, travel trailers, motorcycles, and snowmobiles. Responsibilities include physical inspection of vehicle damage, written documentation of damage, appraisal of repair costs, negotiation of cost-effective repair alternatives according to Company guidelines, entry of appraisal into Company system, and timely completion of assignments. A company vehicle is provided.

Requirements

3-5 years of related appraisal experience, preferably with an insurance carrier.
A valid State driver's license, clear MVR, and Appraisal License.
With minimal oversight, performs work independently within specified limits and authority.
Shows a willingness to adapt to new or different changing situations, requirements or priorities.
Must be flexible with respect to work scheduling issues or changes that may arise unexpectedly based on business needs or demands.
Ability to negotiate skillfully in difficult situations with both internal and external groups.
Strong negotiation skills and the ability to deal with conflict and resolve issues promptly and fairly is key.
Familiarity with CCC One or another auto estimating system required along with Windows proficiency, Excel and Word.

Responsibilities

Perform physical and virtual inspections of vehicle damage as part of claim adjusting process; may handle inspections associated with highly complex claims with minimal oversight.
Prepare written repair cost estimates, applying Company guidelines and State regulations and exercising independent judgment when warranted.
Negotiate cost-effective repair figures according to Company guidelines and State regulations.
Perform timely supplemental inspections of additional damage discovered during course of repair.
Demonstrate awareness of and identifies fraud indicators.
Apply knowledge of basic policy coverage.
Complete field appraisals on an automated appraisal system at the time of inspection or estimate review.
Determine actual cash values for total loss vehicles.