Claims Appraiser - Auto Estimatics

State Farm•Bristol, TN

5d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that most matter. This is a Remote-Field position in which you will flex between working from home doing virtual estimates and utilizing a mobile office/vehicle for in-person appointments with body shops and customers. This position is located in Bristol, TN. Competitive candidates should reside within a commutable distance of this territory. Candidates may be asked to work outside of their assigned territory as business needs dictates. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Requirements

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and Resourcefulness
Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
A valid driver’s license is required

Nice To Haves

Motor Vehicle Physical Damage Appraiser License
CCC One and/or Mitchell knowledge
I-CAR Platinum Certification

Responsibilities

Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
Meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable® service.
Utilize automated estimating systems to prepare repair estimates.
Provide technical support to claim handlers on vehicle repair issues.
Apply knowledge of market value and other factors affecting reparability issues.
Evaluate bid content and photo documentation, vehicle damage, and causation issues.
Answer inbound calls and make outbound calls to customers and repair shops.
Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.

Benefits

Compensation is based on a standard 38:45-hour work week.
Potential yearly incentive pay up to 15% of base salary.
Competitive pay.
Annual raise and bonus.
Robust health and wellbeing programs.
State Farm pays most of your healthcare premium.
Multiple healthcare plan options, including a high deductible plan.
All medical plans provide 100% coverage for in-network preventative care.
Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more.
Educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Fertility/IVF/adoption assistance.
College coaching.
National discount programs.
Interactive monthly financial workshops.
Free financial coaching.
Generous time off policies.
Opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
Matching Gift Program.
Good Neighbor Grant Program.
Employee Assistance Fund.
Free financial advisors.
401(k) plan with company contributions of up to 7% of your salary.