Claims and Risk Management Administrator
About The Position
Roto-Rooter Services Company is seeking a detail-oriented Claims and Risk Management Administrator to provide administrative and operational support to the Risk Management Department. The role manages and supports workers’ compensation, vehicle, liability, and property claims while helping identify and reduce organizational risk. It includes claims administration, certificate of insurance and bond processing, invoice administration, and risk management compliance activities. The position works with branches, third-party administrators, and internal stakeholders, and requires strong organization, attention to detail, and effective communication. This is a full-time, onsite position in downtown Cincinnati, Ohio; company-paid parking is provided at a nearby facility.
Requirements
- Bachelor’s degree in risk management or a related field, or a Risk Management certification.
- Experience handling workers’ compensation claims.
- Experience working with Risk Management Information Systems (RMIS).
- Strong proficiency in Microsoft Office, particularly Microsoft Excel and Microsoft Word.
- Working knowledge of workers’ compensation claims administration.
- Strong analytical and problem-solving skills.
- Excellent organizational and time management abilities.
- Strong written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Proficiency with Microsoft Excel, including data analysis, reporting, and spreadsheet management.
Nice To Haves
- Knowledge of insurance and claims administration processes.
Responsibilities
- Provide guidance and support to branch personnel regarding claim reporting, bonds, certificates of insurance, and other risk management matters.
- Coordinate and communicate with third-party administrators regarding claim management activities.
- Participate in insurance claim review meetings and ensure timely completion of follow-up actions.
- Assist with administration of the company’s work-related injury early intervention program.
- Support management of medical-only and non-complex workers’ compensation claims, including oversight of third-party administrators.
- Assist with administration of the workers’ compensation return-to-work program and monitor third-party administrator performance.
- Prepare wage statements and other documentation required for workers’ compensation claims.
- Review insurance-related invoices for accuracy and proper coding.
- Process invoices for payment and allocate costs appropriately.
- Assist the Risk Manager in maintaining accurate records and documentation related to insurance policies, claims, bonds, and risk management activities.
- Assist branches in maintaining compliance with company risk management policies and procedures.
- Serve as a resource for internal stakeholders regarding risk management processes and best practices.
- Complete special projects and other duties as assigned.
Benefits
- Medical insurance with a prescription drug card
- Accident and critical illness insurance
- Dental insurance
- Vision insurance
- Paid vacation
- Paid training
- Life insurance
- Tuition reimbursement for qualifying coursework at management’s discretion
- Matching 401(k) retirement savings plan: $0.50 per dollar of employee contribution up to 6%
- Profit sharing
- Paid parking
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What This Job Offers
Job Type
Full-time
