Claims and Returns Representative

Fitzgerald Auto Mall of Frederick•Frederick, MD

29d•$16 - $18•Onsite

About The Position

Fitzgerald Auto Mall is looking to hire a Claims and Returns Representative. This role offers excellent compensation and benefits within a clean, organized, and structured work environment. The company is an Equal Opportunity Employer and requires applicants to be 18 years or older, authorized to work in the US, and possess a valid driver's license. The environment is drug-free, and background checks will be performed.

Requirements

Strong computer skills, including Microsoft Excel and Outlook.
Excellent attention to detail with strong organizational skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Applicants must be 18 years or older.
Applicants must be authorized to work in the US.
Applicants must have a valid driver’s license.

Nice To Haves

Previous automotive parts experience preferred.
OEM dealership experience is a plus.
Familiarity with dealership management systems (Reynolds & Reynolds) is a plus.

Responsibilities

Process OEM parts warranty, claims, and returns accurately and efficiently.
Coordinate returns with wholesale customers, vendors, and dealership personnel.
Verify return eligibility and ensure compliance with manufacturer policies.
Research and resolve discrepancies related to credits, shortages, damaged parts, and shipping errors.
Maintain accurate records of returns, credits, and claim documentation.
Follow up on outstanding claims to ensure timely reimbursement.
Work closely with warehouse, shipping, counter, and management teams.
Meet daily processing goals while maintaining a high level of accuracy.
Maintain a positive attitude.