Claims Analyst - Wilmington

North Carolina Education Lottery•Wilmington, NC

6h•Onsite

About The Position

This role involves a variety of responsibilities, including frequent cash handling, administrative tasks, and customer interaction in a busy, changing workday. While there is desk time, the position requires regular movement. The role offers the opportunity to work with happy winners in a fun, friendly, and fast-paced environment. Veterans are strongly encouraged to apply if they meet the requirements. The lottery was recently certified as a Great Place to Work and named a Best-in-Class Employer by Gallagher.

Requirements

High school/GED and 1 year of experience in customer service, cash handling, or operating in an office environment
Strong attention to detail and accuracy in cash handling, reconciliation, and recordkeeping
Excellent communication and interpersonal skills with a focus on customer engagement
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to analyze information, solve problems, and work independently in a fast-paced environment
Demonstrated ability to manage confidential information with discretion
Skilled in multitasking, prioritization, and maintaining professionalism under pressure

Nice To Haves

IRS TIN Matching System access
Notary Public certification
First Aid and CPR certifications
Bilingual (Spanish) a plus

Responsibilities

Validate and process lottery prize claims by verifying player eligibility, age, and identity using secure verification tools and IRS TIN matching systems
Prepare, approve, and distribute prize payments via checks or prepaid debit cards, ensuring compliance with Lottery and IRS standards
Manage cash handling operations, including balancing drawers, daily deposits, and reconciliation of claims activity
Maintain accurate and complete claim documentation, ensuring secure storage of sensitive winner information and adherence to audit policies
Respond to player inquiries and concerns with professionalism, empathy, and accuracy, ensuring an engaging and positive claimant experience
Monitor and balance instant ticket inventory, ticket vending machines, and SCIQ systems, ensuring efficient claims center operations