Claims Analyst

Empyreal Logistics•Englewood, CO

1d•Onsite

About The Position

The Claims Analyst is responsible for investigating, processing, and resolving loss-related claims involving cash shortages, overages, disputes, balancing discrepancies, and customer inquiries. This role works closely with branch operations, security operations, the Director of ATMs, financial institutions, and ATM owner/clients to ensure timely, accurate, and compliant claims resolution while minimizing financial loss.

Requirements

2–5 years of experience in ATM operations, cash logistics, banking, armored transportation, or claims processing.
Strong analytical and investigative skills.
Excellent attention to detail and problem-solving abilities.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Strong written and verbal communication skills.

Nice To Haves

Associate's or Bachelor's degree in Finance, Business, Criminal Justice, Accounting, or a related field (preferred).
Experience with ATM monitoring systems, claims management software, or cash reconciliation systems is preferred.

Responsibilities

Investigate ATM cash claims, including shortages, overages, jams, and deposit discrepancies.
Review ATM transaction journals, electronic logs, surveillance footage, and cash balancing reports.
Coordinate with ATM service providers, banks, and branch personnel to gather supporting documentation.
Determine ATM claim validity based on company policies, contractual agreements, and regulatory requirements.
Process ATM claim approvals, denials, reimbursements, and recoveries accurately and within established service-level agreements (SLAs).
Monitor daily branch inventory audit reports to ensure accurate inventory counts and escalate unexpected differences.
Escalate undocumented variances according to the security escalation policy.
Coordinate with the branch operations team to gather supporting documentation.
Present findings to branch and executive leadership for approval.
Maintain detailed records of investigations and claim outcomes.
Identify trends and recurring issues that may indicate operational weaknesses, fraud, or equipment problems.
Prepare reports on claim volume, financial exposure, recovery rates, and root-cause analysis.
Ensure compliance with company policies, banking regulations, and audit requirements.
Assist with internal and external audits related to cash operations.
Perform other duties as assigned.