Claims Analyst - Remote
First American•California Home - G4, CA
•$23 - $31•Remote
About The Position
The purpose of the Claims Evaluations Department is to handle escalated and highly visible claims that could not be handled through the normal claims channel. The department handles legal issues as it pertains to claims, and assists in maintaining the company’s reputation with our customers, regulatory agencies and consumer protection agencies. Based on experience, performance, and need, internal growth within the department is available.
Requirements
- At least 1-2 years of previous customer service experience
- Bachelors Degree or commensurate work experience
- Excellent communication skills
- Basic mechanical, technical and contract knowledge and understanding
- Exceptional customer service skills
- Possess analytical and investigative skills
- Proficient in Microsoft Word, Outlook and ability to navigate through Access
- Fundamental understanding of the home warranty industry
- Ability to keep composure in hostile conversations
Nice To Haves
- Previous leadership experience desired but not required
Responsibilities
- Investigate, analyze and respond to complaints from the following sources: Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices
- Investigate liability complaints against First American and/or independent contractors dispatched by First American
- Represent the Company in Small Claims Cases
Benefits
- medical
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
