Claims Analyst IV

AIG • Jersey City, NJ

3d • $76,000 - $103,000 • Hybrid

About The Position

The Casualty Claims Analyst IV investigates, evaluates, and negotiates primarily general liability claims, as well as some auto liability claims, while maintaining a high standard of customer service. The role includes promptly contacting insureds and following up to complete timely and accurate reserves and claim resolution. The position manages claims in accordance with regulatory and company standards, including complex litigated cases, and communicates with internal and external customers. Team members are expected to work primarily in the office to support in-person collaboration, with flexibility to work at home or in the office.

Requirements

• At least 2 years of general liability claims experience.
• Bachelor’s degree or equivalent work experience.
• Experience resolving moderate-severity injury claims.
• Excellent interpersonal and organizational skills, with the ability to handle multiple tasks and competing priorities.
• Ability to work independently, manage multiple tasks simultaneously, and exercise good judgment.
• Ability to collaborate and manage work when working at home or in the office in a flexible work environment.
• Effective decision-making skills, including the ability to recognize, analyze, and improve claims performance against standards and goals.
• Knowledge of claim-handling procedures and best practices.
• Property and Casualty licenses are required and must be obtained within 6 months of hire.

Nice To Haves

• Experience handling self-insured retentions and surplus lines coverages, and partnering with MGAs.
• Multi-state adjuster licenses.

Responsibilities

• Promptly contact insureds and follow up to complete timely and accurate investigations, damage evaluations, and claim resolutions in accordance with regulatory and company standards.
• Thoroughly investigate coverage, liability, and damages; document facts and maintain evidence to support claim resolution.
• Comply with statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale, and review reserves throughout the life of each file.
• Apply claim-handling best practices and guidelines consistently and efficiently.
• Communicate effectively with internal and external customers regarding claims and account issues.
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
• Manage complex litigated cases effectively while ensuring timely and cost-effective outcomes.
• Prepare Large Loss reports and maintain ongoing claim updates.

Benefits

• Competitive benefits through AIG’s Total Rewards Program, focused on health, wellbeing, financial security, and professional development.
• Bonus eligibility in accordance with the applicable incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior