Claims Analyst II

Kubota•Grapevine, TX

6d•Onsite

About The Position

The Claims Analyst II is responsible for managing shortage, damage and transportation claims, coordinating insurance and other settlements including vendor recovery. This position will also assist in continuous improvement of efficiency for claims related activities, while supporting the alignment of processes and practices across all locations while assisting the manager with department projects and initiatives as required and assigned.

Requirements

High School Diploma/GED with a minimum of five (5) years of experience in the claims management industry required.
Claims management training, insurance recovery or settlement practices required.
Strong knowledge of Excel, Word, PowerPoint, SAP, or equivalent ERP system
Good writing and communication skills; strong work ethics; analytical skills
Strong Logistics & transportation knowledge
Claims Management knowledge, preferably within the Heavy Industry segment
Customer Service experience
Experience working with 3PL, carriers and service providers
Ability to interact with all company departments
Uses effective oral and written communication skills; delivers information in a clear and concise manner, listens and communicates effectively with others.

Nice To Haves

Bachelor’s Degree in Business, Supply Chain, or Transportation with a minimum of three (3) years of experience in the claims management industry preferred.

Responsibilities

Independently manages shortage, damage, and transportation claims from initiation through resolution, ensuring timely dealer credit issuance, claim settlements, and adherence to KTC guidelines and procedures.
Manages vendor charge-back claim reviews and recovery efforts, investigating claim validity and maximizing settlement outcomes with vendors and third-party providers.
Conducts complex cross-functional investigations involving Accounting, Finance, Legal, Warranty, and other business partners to validate reimbursement claims, assess liability exposure, ensure due diligence, and maintain accurate records in support of organizational and regulatory requirements.
Manages carrier claims across multiple transportation modes, (TL, LTL, Parcel, Ocean, Air) coordinating directly with carriers to resolve disputes and protect company financial interests.
Maintains complete claim documentation and ensures prompt processing of supporting records, investigative findings, and settlement requests.
Analyze transportation claim data and 3PL performance trends to identify recurring issues, improve reporting visibility, and support operational improvements while maintaining monthly KPI performance charts or graphs to identify improvement areas and best practices.
Supports inventory recall and rework projects, conducting investigations and coordinating corrective actions to minimize operational disruptions.
Work directly with KTC distribution centers or 3PLs to quickly close gaps in performance related to freight loading / securement practices. Collaborate on continuous process improvements.
Served as a departmental resource by providing guidance, training, and operational support, while maintaining readiness to assume higher-level responsibilities as needed.
Supports special projects, operational initiatives, and cross-functional efforts while maintaining ownership of claims management, reporting, and process improvement activities.