Claims Analyst II

Sprouts Farmers Market•Phoenix, AZ

10h•Hybrid

About The Position

We are seeking a highly motivated Workers’ Compensation Analyst II to join the Claims Team in a dynamic and growing company. This role supports the management of workers’ compensation claims across the full lifecycle—from initial report of injury through resolution, including coordination on litigated matters when applicable. The Analyst II serves as a key liaison between injured Team Members, internal stakeholders, and third‑party administrators (TPAs), ensuring claims are handled efficiently, compliantly, and with a focus on timely resolution, cost containment, and positive Team Member outcomes. The role requires multi‑jurisdictional awareness and the ability to leverage data and tools to enhance claim performance.

Requirements

Bachelor’s degree or equivalent work experience
2–4 years of experience in workers’ compensation, claims analysis, or a related field
Working knowledge of workers’ compensation laws and practices across multiple jurisdictions
Strong analytical skills with the ability to interpret data and support actionable recommendations
Experience working with TPAs and collaborating to influence timely and quality claim handling
Proficiency in claims management systems and reporting tools
Strong written and verbal communication skills
Detail‑oriented with the ability to manage competing priorities
Demonstrates empathy, sound judgment, and the ability to build effective working relationships across all levels

Nice To Haves

Professional certification (e.g., CWCP) a plus

Responsibilities

Support the end‑to‑end lifecycle of workers’ compensation claims, including investigation support, compensability analysis, medical and indemnity monitoring, coordination on litigated claims, and claim closure
Partner closely with TPAs and adjusters to support claim strategy, timely handling, appropriate reserving, and effective resolution; escalate issues as needed
Review claim activity and recommend claim closures, reserve changes, and settlements in accordance with delegated authority and escalation guidelines
Serve as a primary point of contact for injured Team Members, providing clear communication regarding benefits, recovery expectations, and stay‑at‑work processes
Act as a liaison across internal and external stakeholders including Operations, HR, Safety, Legal, Risk Management, Leave of Absence, TPAs, insurance brokers, medical providers, and outside counsel
Coordinate with legal counsel on litigated claims by tracking status, summarizing exposure, and supporting documentation and reporting needs
Maintain accurate records and reporting to support compliance with applicable state and federal regulations across multiple jurisdictions
Analyze claim data to identify trends, risks, and opportunities to improve outcomes, duration, and cost
Prepare regular reporting and summaries on claim performance, trends, and observations
Support stay‑at‑work efforts by coordinating transitional duty options with internal partners
Participate in audits to support quality claim handling and adherence to internal standards and best practices
Contribute to continuous improvement of claims processes, procedures, and program effectiveness
Utilize claims management systems and reporting tools; apply automation or advanced analytics where appropriate to improve efficiency and decision‑making
Perform other duties as assigned

Benefits

Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun!
Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid short-term disability coverage
Paid parental leave for both mothers and fathers
Paid holidays
DailyPay - access to earned wages before payday