Claims Analyst

Cenlar FSB•Ewing, NJ

About The Position

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. The Claims Analyst is responsible for monitoring the claims process and directing the work flow in the Claims Department. This position serves as the subject matter expert for their team updates written procedures, analyzes loans for financial recovery, and assists staff with complex cases, plans for sub-servicing transfers, reviews departmental performance and assists with departmental meetings.

Requirements

Bachelor’s degree or equivalent experience
5 years related mortgage banking experience, quality assurance/control, auditing or other relevant experience
Knowledge of sound risk management practices for mortgage servicing functions and demonstrated understanding of risk management and internal control principles
Experience reviewing processes, reports, or documents with a strong attention to detail
Experience interpreting rules and guidelines for appropriate decision-making
Experience with issue resolution and group facilitation
Functional understanding of loan servicing, including government-sponsored entity servicing requirements
Strong analytical skills
Self-motivated with ability to work under timelines without direct supervision
Ability to work effectively without close supervision and be a self-starter
A focus on delivery with meticulous attention to detail
Excellent written and verbal communication and presentation skills for all levels, including senior management

Nice To Haves

3 + years knowledge of Investor/Insurer default servicing guidelines preferred

Responsibilities

Monitors Investor/Insurer timeline requirements for additional recovery review
Assists in training team members on the claims process and procedures
Reviews department performance; assists with regular department meetings
Adheres to FHA, VA, PMI, investor, insurer and master servicer guidelines, rules and regulations, as well as local/federal laws
Manages conveyances and claims; analyze loans for final reconciliation; oversee filing of supplemental claims
Manages and monitors performance of vendors; makes recommendations for change as needed; monitors and reviews vendor payments timely
Identifies opportunities for cost and risk reduction, efficiency gains, and enhanced levels of service
Analyzes trends in team work product to identify and implement process improvement
Performs ongoing monitoring of key indicators to detect and research unexplained variances which may be indicative of quality control issues
Interprets regulatory requirements and investor guidelines to identify opportunities, and manage a tracking and reporting mechanism to periodically communicate results
Develops best practices to resolve deficiencies and meet regulatory compliance
Remains current on policy and regulatory changes to maintain subject matter expertise
Where quality control deficiencies arise, helps assess root causes, corrective actions needed, accountable parties, and corrective action timelines by working directly with senior leadership and business control management
Creates reporting strategies to support management; tracks department activity for government portfolio and provides daily/monthly reporting to management and clients
Works with Risk Management department in providing all required data for analysis
Develops and maintain quality procedures and measures for the government portfolio to ensure appropriate documentation is in place
Assists the team by filing Claims when necessary
Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards