Claims Advocate

HUB International•Metairie, LA

1d•Onsite

About The Position

The Commercial Claims Advocate is responsible for claim consulting and management service to clients including escalated claims issues, carrier relationships and auditing of the claim handling process as well as the overall agency loss financials. HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 13,000 employees in 475+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. This provides peace of mind that what matters most to clients will be protected through unrelenting advocacy and tailored insurance solutions.

Requirements

Minimum of 8 years of experience commercial insurance experience in claims or underwriting
Superior customer service, analytical, problem solving and conflict resolution skills
Must be a self-starter with excellent written and verbal English communications skills
Strong multi-line commercial insurance knowledge and technical understanding of all coverage forms
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
Ability to read and analyze diverse coverage forms and provide guidance to staff members
Ability to work in fast-paced, multi-tasking environment
Maintain the highest level of confidentiality and discretion
Up to 15% travel in surrounding areas required

Nice To Haves

Risk Management/Business Bachelor’s Degree preferred
Professional Certification preferred

Responsibilities

Provide outstanding senior claim advocacy services to clients as assigned
Effectively communicate to internal agency staff, as needed, on risk management or complex coverage issues
Oversee the commercial property and casualty losses for the agency
Facilitate effective claim meetings with clients, prospects, and carriers in order to meet the needs of the clients
Develop and maintain positive relationships with insurance carrier partners
Analysis of the Workers Compensation historical loss data to assist with management of Workers Compensation process
Keep an updated record with the required claim information
Update internal staff on claim issues as necessary
Assist clients and agency personnel with the development of claim reports analysis as needed

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives