Claims Advocate

Acrisure•Wayne, PA

3d•$27 - $33•Onsite

About The Position

Acrisure is a global Fintech leader that combines human expertise with high technology to provide a wide range of financial products and services, including Insurance, Reinsurance, Cyber Services, and Mortgage Origination, to millions of businesses and individuals. The company has grown significantly, employing over 17,000 colleagues across 21 countries, and is characterized by an entrepreneurial, client-centric, and innovative culture. This role is for a detail-oriented and proactive Administrative Assistant – Claims, tasked with supporting the Claims Department through critical administrative, reporting, and follow-up duties. The ideal candidate will excel in organization, communication, and managing multiple tasks in a fast-paced environment, ensuring claims are processed accurately and efficiently while maintaining strong communication with adjusters, carriers, and internal team members.

Requirements

HS Diploma or recognized equivalent
Previous administrative experience required
Strong computer skills, including proficiency with Microsoft Office (Outlook, Excel, Word)
Exceptional attention to detail and accuracy
Strong organizational and time-management skills; ability to handle multiple priorities
Excellent written and verbal communication skills
Ability to follow up consistently and professionally with carriers, adjusters, and team members
Self-motivated, dependable, and able to work both independently and collaboratively

Nice To Haves

Insurance or claims experience a plus
Experience with EPIC or other agency management systems preferred
Prior experience with Applied Epic is a plus

Responsibilities

Provide back-end administrative support for the Claims Department, working directly under the direction and guidance of the Claims Lead.
Submit new claims and loss reports to carriers using information provided by the Claims Lead.
Update EPIC with all claim details, settlements, notes, documents, and status changes as instructed.
Follow up with claim adjusters to gather status updates, documentation, and any required information.
Send status requests to carriers and maintain organized tracking of follow-ups and responses.
Maintain accurate and well-organized electronic claim files, ensuring all documents and correspondence are properly uploaded into EPIC.
Assist with preparing internal reports, documentation, and claim-related summaries.
Perform administrative tasks such as data entry, document management, scanning, filing, and maintaining department records.
Support the Claims Lead with routine workflow tasks and follow-through to ensure timely completion of all claim-related activities.
Ensure accuracy, confidentiality, and consistency in all claim data and internal communications.